Terms & conditions

You may terminate your contract with us at any time. Your rights upon termination will vary depending on the nature of the product, any defects, our performance, and the timing of your termination:

• Faulty or Misdescribed Products: You may have a legal right to terminate the contract, or request repair, replacement, or a refund.
• Our Actions: If terminating due to our actions or notifications, refer to the relevant clause.
• Change of Mind: If within the cooling-off period, you may receive a refund subject to deductions and return costs.

If terminating for the following reasons, the contract ends immediately with a full refund for undelivered products and potential compensation:

• Notification of a product or term change you disagree with.
• Notification of a pricing or description error.
• Risk of significant delay due to uncontrollable events.
• Suspension of product supply for technical reasons exceeding 30 days.
• Legal right due to our fault.

Consumers have a 14-day legal right to cancel from the day after receiving the goods, or the last delivery in the case of multiple deliveries. During this period, you may notify us of your decision to cancel and receive a refund.

To terminate the contract in accordance with the Consumer Rights Act 2015, please adhere to the following procedure:

Contact our Customer Service team at info@lepham.co.uk or complete the form available [here]. Kindly provide your name, residential address, order details, and optionally, your telephone number and email address.

Should you decide to terminate the contract after the products have been dispatched or received, you must return them to us no later than 14 days following the day on which you receive our “Request Authorised” email notification. The products must be returned via a secure method ensuring their safe and unused condition, at your own expense, to: Le Pham, 5A Lyme Terrace, London NW1 0SN, United Kingdom, or as stipulated in the clause below.

We will cover the return costs under the following circumstances:

If the products are defective or misdescribed.

If you terminate the contract due to a forthcoming product change, an error in pricing or description, delivery delay due to external events, or if you have a legal entitlement to do so because of our error.

Regardless of the reason for termination (including exercising your right to withdraw), you are responsible for the return costs.

You will receive a refund for the product price and delivery charges using the original payment method. Deductions may apply as outlined below:

• We may reduce the refund amount (excluding delivery costs) to account for any decrease in the product’s value caused by improper handling that would not be acceptable in a retail setting. If we refund you before inspecting the goods and subsequently find they were handled improperly, you may owe us an appropriate sum. Hence, we recommend insuring the products during return shipment.
• The maximum refund for delivery costs will not exceed the expense of our least expensive delivery method. For instance, if a product can be delivered in 3-5 days at one price but you opt for 24-hour delivery at a higher cost, we will reimburse you only the lower delivery option cost.

Refunds will be processed promptly, within 14 days from the date we receive the returned products or from the date you provide proof of dispatch.

It is advisable to retain proof of shipment for returned products. If we do not receive the returned products, arrangements will be made for their collection at your expense.

If you choose to exercise your right to withdraw, you may utilize our complimentary return and exchange collection service. To initiate this process, obtain a Return Merchandise Authorization (RMA) number within 14 days of receiving the goods and return the unwanted items within 14 days of receiving your RMA number. You may exchange the item for the same model in a different size, subject to availability. Shipping for replacement items is free of charge.