FAQ PAGE
HOW DO I PLACE AN ORDER?
To place an order, browse our products and add desired items to your shopping cart. Once you’ve finished shopping, proceed to checkout. You will need to provide your shipping information and select a payment method. Follow the on-screen instructions to complete your purchase. You will receive a confirmation email once your order is placed.
HOW CAN I CHECK THE STATUS OF MY ORDER?
To check your order status, log into your account here. If you haven’t registered, you can create an account using the email address associated with your order.
CAN I ADD ITEMS TO AN EXISTING ORDER?
No, it is not possible to add items to an existing order. If you wish to purchase additional items, please place a new order.
CAN I CANCEL MY ORDER BEFORE IT SHIPS?
If your order is still processing, you can cancel it online within approximately one hour. Follow these steps:
- Log into your account here. If you don’t have an account, create one using your order email.
- In the Order History section, find your order and select “View or Manage.”
- In the “Support” section, select “Cancel.” If unavailable, contact Client Services.
- Confirm the cancellation.
If successful, you will receive a confirmation email. Note that a pending charge may appear on your payment method; funds will be released once your bank processes the hold. If the order is outside the cancellation window, the standard shipping and return policy applies.
CAN I CHANGE MY SHIPPING ADDRESS?
To change your shipping address before the order ships, follow these steps:
- Log into your account here. If you don’t have an account, create one using your order email.
- In the Order History section, find your order and select “View or Manage.”
- In the “Shipping Address” section, select “Change Address.”
- Enter your new address details and confirm the update.
Note: Product changes on an order are not accommodated; refer to the cancellation guide above if an incorrect product was selected.
WHAT IF I CANNOTT FIND MY ORDER CONFIRMATION EMAIL?
If you cannot locate your order confirmation email, check your spam or junk mail folders. If it is still missing, please contact Client Services for assistance.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards (Visa, Amex, Mastercard) and PayPal. During high-volume releases, certain payment methods may be temporarily unavailable for security reasons.
WHAT SHOULD I DO IF I ENCOUNTER PAYMENT ISSUES?
If you experience payment issues during checkout, we recommend contacting your bank or card issuer for assistance. They can help resolve any problems with your payment method.
ARE THERE ANY RESTRICTIONS ON PAYMENT METHODS DURING HIGH DEMAND PERIODS?
Yes, during periods of high demand, some payment methods may be restricted for security purposes. If you encounter issues, please contact your bank or card issuer for further help.
CAN I SHARE MY WISHLIST WITH OTHERS?
Yes, you can share your Wishlist with others. Simply log into your account, go to your Wishlist, and use the provided sharing options to send it via email or social media.
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