Privacy policy
Le Pham Limited (“Le Pham”) is dedicated to respecting your privacy when you submit Personal Data on our website, lepham.co.uk. This Privacy Policy outlines how we use the Personal Data you provide to us through your interactions with this website.
In this Privacy Policy, Personal Data refers to the information you provide when you register on the site, in-store, or at sales events. This includes personally identifiable information such as your name, address, telephone number, email address, financial details, username, password, and other information you may disclose to us.
By using our services, you consent to our use of your Personal Data as described in this Privacy Policy. While you can access our website without providing Personal Data, certain areas and facilities will be inaccessible if you choose not to supply specific information.
HOW WE COLLECT PERSONAL DATA
We collect your information primarily when you interact with us, such as purchasing online, over the phone, or at our events, and when you sign up for emails. We also monitor website usage to improve user experience. The ways we collect information include:
- Registering or using lepham.co.uk
- Registering on the Le Pham customer relationship management system at events
- Contacting us by telephone or email
- Signing up for emails at events
- Completing forms for transactions or other purposes
- Purchasing products in-person or via the website
- Using cookies to enhance website experience
- Automatically recording your IP address when you visit our website
THE DATA WE COLLECT
We collect and store Personal Data necessary for our business, providing requested services, and keeping you informed about Le Pham. This includes details you submit when registering or purchasing, such as name, email, billing and delivery addresses, telephone number, payment details, date of birth, appointment information, IP address, and cookie data. Social media settings may also allow us access to information from platforms like Facebook, WhatsApp, X, and Instagram.
HOW WE USE THE DATA
Personal information collected via our website or events is used for the following purposes:
To carry out our business and provide services or fulfill contracts:
- Process account registration and maintenance
- Provide customer service and manage orders
- Improve the website and services
- Monitor communications
- Process payments or refunds, and prevent fraud
- Process tax rebates
With your consent:
- Send marketing updates and offers
- Notify you about new products
- Show you targeted advertising on social media and other platforms
With legitimate interest:
- Respond to customer service inquiries
- Send abandoned cart emails
- Analyze customer interactions to improve products and services
- Segment our audience
- Measure marketing effectiveness
- Detect and reduce fraud
- Ensure website and system security
- Comply with legal requirements
HOW WE STORE & SHARE PERSONAL DATA
We share Personal Data with service providers who assist in our operations, ensuring they comply with GDPR and use the data only as necessary. Your Personal Data may be transferred and stored outside the European Economic Area (EEA), and processed by staff or suppliers outside the EEA. By submitting your data, you agree to this transfer, storage, and processing. While we strive to protect your data, we cannot guarantee its security during transmission over the internet.
HOW TO OPT OUT
You can choose not to receive marketing communications by:
- Using the unsubscribe link in emails
- Changing email preferences in your account
- Emailing privacy@lepham.co.uk
Specify the email address you want unsubscribed if different from the one used to contact us. We will remove you from our marketing lists promptly.
ACCESSING & UPDATING PERSONAL DATA
You can request updates, corrections, or copies of your Personal Data by emailing privacy@lepham.co.uk.
GENERAL
As our business evolves, we may update this Privacy Policy. The current version will always apply to the Personal Data we hold about you. By continuing to use our services, you accept the current Privacy Policy. We recommend checking this page for updates periodically.
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